At Poblano Mexican, we aim to provide our customers with an exceptional shopping experience. Our policies are designed to ensure transparency and ease of shopping. Please read through the following policies to understand our terms and conditions:

 

By accessing or using our online store, you agree to be bound by these terms and conditions. We reserve the right to amend these terms and conditions at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the new terms.

 

All orders placed through our online store are subject to acceptance and availability. We reserve the right to cancel any order at our discretion. If we need to cancel your order, we will notify you and refund any payments made.

 

All prices are listed in Australian Dollars (AUD) and include GST (Goods and Services Tax). Prices are subject to change without notice. We strive to ensure accuracy in pricing but reserve the right to correct any errors.

 

We accept various payment methods, including credit/debit cards, Google Pay, Apple Pay and Bank Transfers. Payment must be received in full before goods are dispatched.

 

Please refer to our Shipping policy here.

 

Please refer to our Returns Policy section here

 

For any damaged or lost orders during shipping, please contact Australia Post or the courier company directly. We are not responsible for goods damaged in transit or not received. Replacements for damaged or lost items are at our discretion.

 

If you receive an item that is damaged or defective, please contact us immediately so we can resolve the issue. We may require photographic evidence of the damage or defect.

 

We are committed to protecting your privacy. Any personal information collected through our online store is used solely for processing your order and improving your shopping experience. We do not share your information with third parties except as necessary to process your order.

 

If you have any questions or concerns about our policies, please contact our customer service team at hola@poblanomexican.com.au, via our chat button or call us at 03 9005 6637. We are here to assist you and ensure your satisfaction.